How to Change Your Account’s Email Address (on a Browser)
This article explains how you change your email login while accessing Prepzo on a browser. The article also includes answers to some of the commonly asked questions we receive about changing an account’s email address.
How to change your account’s email address
- After you log into your Prepzo account, via your browser, navigate to your account settings page.
- Click the pencil icon beside the email box.
- Enter the new email address and your password.
- Click Save
Frequently asked questions
How do I change my email address if the edit pencil icon is missing?
If there is no edit pencil icon beside the email box, this indicates you signed up to Prepzo with a LinkedIn, Google or Apple account. When you sign up using those options no password is created for your Prepzo account.
If you wish to create a password for your Prepzo account and log in with the same email address that’s registered with Apple, Google or LinkedIn, please follow the steps to change your password.
When I try to change my email address it says that the address is unavailable. Why?
The “email address is unavailable” banner indicates that the email address is registered to another active account or an account that was recently closed.
For example, you may have created two accounts by accident. You can follow the steps outlined in this article to reset your password and access the account registered to that email address.
If you recently closed an account that had that email address registered to it, however, that address may not be available to use with another Prepzo account for a period of time.
What should I do if I received a notification that my account email has been changed, but I didn’t change it?
Learn what to do if you believe your account has been compromised.
How do I change the password for my account?
Learn how to change or reset the password for your account.
I’m having trouble logging in. What should I do?
Learn how to troubleshoot login issues or how you can check which email address is registered to your Prepzo account.