Prepzo's Refund Policy

We want you to be satisfied, so all eligible exams purchased on Prepzo can be refunded within 30 days, if you pass less than 30% of an exam, you can request a refund provided the request meets the guidelines in our refund policy.

Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.

Refund status

For answers to commonly asked questions we receive regarding a refund's status, please review our refund status FAQ.

Our 30-day policy

While our 30-day refund policy is to allow examinees to prep risk-free, we must also protect our examiners from fraud and provide them with a reasonable payment schedule. Payments are sent to examiners after 30 days, so we will not process refund requests received after the refund window.

Additional reasons for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

• More than 30% portion of the exam has been viewed by an examinee before the refund was requested.
• Multiple refunds have been requested by an examinee for the same exam.
• Excessive refunds have been requested by an examinee.
• Users who have their account reported, banned or exam access disabled due to a violation of our Terms or Trust & Safety Guidelines. 

These refund restrictions will be enforced to the extent permitted by applicable law.