Missing Examiner Payments

This article includes troubleshooting steps examiners can take if they have not received a scheduled payment from Prepzo.

Learn more about examiner payments and the payment schedule.

My payment is due and I haven't received anything

If you are an examiner for Prepzo and are expecting a payment that you have not received, there are several steps you can take to troubleshoot the issue.

First, log into your Prepzo account and navigate to your Purchase History. If the Purchase History shows that you should have received a payment but you haven't, proceed to the next steps.

Next, check your Payout Settings page to make sure that you have set up a valid payment method. Prepzo offers several payment methods, including wire transfer and direct deposit (U.S. only). If you have chosen wire transfer as your payment method, make sure that your wire transfer account is verified to receive payments.

If you have confirmed that your payment method is set up correctly, contact your chosen payment method to see if there are any issues with your account. Sometimes, there may be unexpected delays or issues that prevent payments from being processed.

If you have followed these steps and are still having trouble receiving your payment, reach out to Prepzo Support by clicking the Contact Us button. Be sure to provide details about the specific payments that you haven't received so that the support team can assist you as quickly and effectively as possible.

By following these troubleshooting steps, you can help ensure that you receive the payments you are owed for your work as a Prepzo examiner.